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Career OpportunityWith the WestRock core values of Integrity, Accountability, Excellence, and Respect, this individual will be customer facing, providing technical assistance to WestRock’s Food Service Paperboard segment and its customers. This assistance includes emergency troubleshooting calls (on-site and by phone), conducting plant audits, account maintenance, training, and other commercial and customer requested technical services.This individual will have strong information gathering and communication skills, bringing market knowledge from the field back into the organization improving delivered value to the customer. Will acquire and utilize a broad knowledge of principles, practices, and procedures of food service industry. Has ability to work independently and complete difficult assignments. Assignments are broad in nature, requiring originality and ingenuity. Significant travel can be required, including some potential international travel, and at times on weekends.How you will impact WestRock
Conduct all activities in a professional manner while following all safe work practices.
Provide on-site and remote customer services including commercial startups, troubleshooting, training, and account maintenance visits
Provide accurate and timely service, audit, quality, and technical consultation.
Drive WestRock’s value added service model to our Food Service customers.
Assist sales force by making proactive calls and delivering value propositions.
Provide support and assistance for engineering/design improvements and changes.
Support innovation projects including trial coverage at the mill and/or customer’s sites.
Assist in process improvement projects both internal and external.
Execute all expected reporting and communications as assigned.
What you need to succeed
Bachelor’s degree in technical discipline desired
Ability to work independently or in groups on difficult and time bound projects
Field service and/or professional work experience of 5+ years
Knowledge of and adherence to safe work practices
Strong interpersonal skills
Expertise in paper cup / plate forming equipment and processing desired.
Knowledge in flexography-based printing and familiarity of offset and rotogravure printing processes and equipment
Knowledge of die cutting and forming/sealing processes and equipment
Knowledge of paperboard quality characteristics
Strong verbal and written communication skills
Strong Spreadsheet and Word Processing skills are a must.
Basic statistical skills such as six sigma or lean manufacturing would be beneficial.
Extensive travel (>60%) with some nonstandard work weeks/ hours.
Experience in Project Technical management desiredWestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Full-time