Technical Support

Masterapp Labs
Fredericksburg, VA
27 Jan 2025

Vacancy expired!

Job Description:candidates local to the Fredericksburg, VA area strongly preferredALL interviews conducted ONSITE (In Person Only).100% ONSITE, NO.assignment to be extended beyond 6/30/23, probably for an additional yearExtensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

Skill matrix: VDOT Technical Support 2 ONSITE - Fredericksburg, VA (702239).SkillRequired / Desired# Year of Experience RequiredExtensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.Required5Skill in troubleshooting tools and managing and administering desktops and wireless devicesRequired5Ability to communicate effectively verbally and in writing with individuals and groups.Required5Strong Customer Service skills that include a “customer first” attitude.Required5Position is responsible for agency-specific end user support throughout the state of Virginia.Required5Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.Required5Troubleshoot hardware and software issues.Required5Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.Highly desired5
  • ID: #48851250
  • State: Virginia Fredericksburg 22405 Fredericksburg USA
  • City: Fredericksburg
  • Salary: Up to $27
  • Job type: Contract
  • Showed: 2023-01-27
  • Deadline: 2023-03-27
  • Category: Et cetera