Technical Support Analyst Fredericksburg, VA Salem, VA Onsite

Our government client is looking for an experienced

• 6 Months of Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams Required
• 6 Months of Skill in troubleshooting tools and managing and administering desktops and wireless devices Required
• 6 Months of Ability to communicate effectively verbally and in writing with individuals and groups Required
• 6 Months of Strong Customer Service skills that include a “customer first” attitude Required
• 6 Months of Position is responsible for agency-specific end user support throughout the state of Virginia Required
• 6 Months of Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner Required
• 6 Months of Troubleshoot hardware and software issues Required
• 6 Months of Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation Highly desired