Technical Support Analyst 3 in NOVA (701024)//Day 1 On-site

Technical Support Analyst 3 in NOVA (701024)//Day 1 On-site6 MonthsWarrenton, VA 20187Both Web Cam and In Person InterviewOnsite Short Description:DVS Tech Support Analyst 2. Role based in 6951 Vint Hill Parkway, Warrenton, VA 20187 100% ON SITE (NO EXCEPTIONS!)Some travel maybe required - pls go over those details with your candidate BEFORE submitting Complete Description:Duration of assignment is expected to go 6 months with extension possible. Role is based in Warrenton, VA. Some travel from 6951 Vint Hill Parkway, Warrenton, VA 20187 to NOVA regional DVS benefits offices required - pls go over those details with your candidate BEFORE submitting. candidate must have their own reliable transportation. The agency will reimburse them for all travel expenses directly. More details will be shared around travel if they are selected for an interview. IMPORTANT TO NOTE: Mgr will do initial IV via WEB however as a follow up will want to meet the candiate IN PERSON (interview location to be determined at a later date). This role is 100% ON SITE from Day 1, with some (up to 20%) travel for up to 2 months (Warrenton, VA) to support a new site. The agency will pay for travel expenses such as mileage and lodging if needed at Warrenton for an extended period. Some travel locally is expected to the Hampton Roads area (up to 10 %) to support local Benefits offices on occasion. Any required travel will be reimbursed directly by agency. Candidate must provide proof of Driver's License and have their own reliable transportation. Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services' (DVS) Jones & Cabacoy Veterans Care Center, which is a medical facility that is being stood up. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones). The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Jones & Cabacoy Veterans Care Center (JCVCC) and potentially travel for up to 8 weeks to the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.) REQUIRED SKILLS -Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products.-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)-Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)-Basic experience with IT inventory control, ticketing system and reporting.-Basic experience with analog and digital phone configuration and troubleshooting.-Good understanding of Network and IT security.-Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.-Possesses excellent customer service skills and is teamwork oriented.-Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.-Possesses good organization and time management skills.-Possesses the ability to create documentation on technical issues and solutions that are easy to understand.-Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. Skill Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).Required3YearsBasic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.Required3YearsBasic knowledge with setup, configuration, and troubleshooting of mobile devices.Required3YearsBasic experience with the setup and support for IT presentations utilizing equipment and software.Required3YearsBasic experience with IT inventory control and reporting.Required3YearsBasic experience with IT staff training via in person or electronic media.Required3YearsBasic experience with analog and digital phone configuration and troubleshooting.Required3YearsWorking knowledge and experience with computer application installation, administration, and training.Required3YearsPossesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively.Required3YearsPossesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.Required3YearsPossesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.Required3YearsAbility to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.Required3Years QuestionsDescriptionQuestion 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question 2Please list candidate's email address that will be used when submitting E-RTR.Question 3What city and state does the candidate currently reside? This role is based in Warrenton, VA and 100% ON SITE (with some travel). Does your candidate agree to this arrangement?Question 4Has candidate ever failed a drug test or screening and/or been dismissed from a job due to substance abuse?Question 5Can the candidate pass the State Police of Virginia Background check successfully and have a clean criminal history?Question 6Is your candidate aware that there may be travel (see detials in the job description) and can they commit to that travel if requested?Question 7Does your candidate have their own reliable transportation for use if travel is requested for this assignment?Question 8Does your candidate have a valid drivers license?