Technical Support Rep

Description If you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users, Robert Half has the Desktop Support Technician role for you. You might thrive in this position if you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst role is a long-term contract / temporary opportunity based in the Newport News, Virginia, area.What you get to do every single dayResponsibilities:The IT Support Technician is expected to provide technical support for any issue reported within Corporate standards.Develop a solid understanding of the relationship between hardware software and business systems processes.Perform duties as requested by management.Heavily utilize training documentation/knowledge and peers to develop Troubleshooting and Research skills.Consistently document and troubleshoot any reported issue.Develop and maintain strong relationships within the IT department.Develop and maintain understanding of Corporate and IT policies and procedures.Develop good verbal and written communication skills.Develop creative thinking in troubleshooting techniques.Develop solid customer service and follow-up skills.Comply with defined ITIL processes.HYBRIDRequirements 6 - 18 months relevant experience in a technical call center or comparable education preferredPrior experience supporting Windows 10 and Windows 11 requiredExperience supporting HP/Dell/Apple end user computer devices desktops laptops and tabletsExperience in troubleshooting MS Office products required 2007 and O365/2013Expertise in MS Outlook is highly preferredExperience with VPN related issues to support the teleworking communityExperience with mobile devices preferred Apple iOS and AndroidOutstanding communication skills both written and verbalExcellent customer service skillsFamiliarity with ITIL processes and methodologies is preferredTechnology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .