Technical Support Rep

Description There is an opening for a Desktop Support Technician at Robert Half, for candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. This Desktop Support Analyst role is long-term contract / temporary in nature and is located in the Newport News, Virginia, area.The Assistant Technical Support Representative is the first point of contact for all our clients associatess. While providing a high level of customer service the Assistant Technical Support Representative answers incoming calls tracks information in a ticketing system uses a knowledge base tool along with their own personal expertise to resolve incidents in a timely fashion. The Assistant Technical Support Representative escalates unresolved problem/issues/requests to the other support teams as required.Responsibilities:Heavily use training documentation/knowledge and peers to develop troubleshooting and research skillsConsistently document and solve any reported issueDevelop and maintain strong relationships within the IT departmentDevelop and maintain an understanding of Corporate and IT policies and proceduresDevelop verbal and written communication skillsDevelop creative thinking in troubleshooting techniquesDevelop solid customer service and follow-up skillsStay in sync with defined processesIn addition to the essential job functions described above all associates will perform duties as requested by managementRequirements Qualifications:bull 0-2 years of relevant experience in a technical call center or comparable education preferredbull Possess basic SQL knowledgebull Experience with call/chat interface is ideal along with any experience with ticketing systemsbull Basic understanding of general programming languagesbull Experience using Oracle Cloud Infrastructure Electronic Data Interchange EDI mobile device OS and Microsoft Office products is preferredbull Outstanding communication skills both written and verbalbull Phenomenal customer service skillsbull Excellent organizational skillsTechnology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .