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Technical Writer
Job Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: LocalThe Technical Writer is responsible for providing technical writing support to share information and produce high-quality documentation that contributes to the overall success of the organization. In this role you will review, update, and organize existing documentation; and capture content or support the creation of new content to create documentation related to IT deployments and operational activities. You will format information for consumption through various media channels to include documented materials, email, websites, and other electronic access points as well ensuring entry into the Knowledge Repository. You will ensure content is reviewed on an ongoing basis, including using available tools, resources, and contacts, to ensure documentation is up to date, understandable, and meets established guidelines. You will also gather information, interview Subject Matter Experts, and conduct research to convey technical content in a concise and effective manner.More About the Role:- Establish relationships with functional department Subject Matter Experts and client to promote awareness of initiatives
- Work with stakeholders and developers to translate technical content into easy to consume user documentation
- Collect, organize, and maintain content for Knowledge Repositories
- Develop and maintain program-specific documentation templates
- Participate in the establishment of guidelines and standards for documentation
- Organize, write, edit, and produce documentation for customer-facing and backend consumption. Documentation includes Process Workflows, Knowledge Articles (How-Tos, Troubleshooting), Standard Operating Procedures, Job Aids. User Guides, and User Manuals
- Perform periodic reviews to evaluate existing documentation and develop innovative approaches for improvements
- Obtain an understanding of products/services to translate complex information into simple, polished, and engaging content for user consumption
- Coordinate and implement quality-control activities required to ensure the accuracy and adequacy of documentation, including peer and final reviews, editing for compliance with all applicable specifications and standards, validation, and change verification
- Ensure documentation complies with all applicable specifications, standards, and other project constraints
- Ability to attain DHS EOD suitability or Current DHS EOD preferred
- Associates degree or equivalent + 6 years of related experience
- 5 or more years of working experience with technical writing and MS-Office Product Suite
- Knowledge of the currently used technical language
- Proficient in the following technologies:
- Ability to interface with various disciplines, as well as work independently
- Excellent communication (oral and written) skills and able to interface effectively with Subject Matter Experts and managers at all levels
- Possess a keen eye for detail
- Ability to prioritize tasks/projects in order to meet deadlines and capable of handling multiple requests simultaneously
- Ability to quickly learn and understand complex topics
- Must be a team player
- Experience with Dynamics 365
- Experience developing and supporting Knowledge Management initiatives