Vacancy expired!
Company Federal Reserve Bank of Richmond
The Richmond Fed is the proud home of the Federal Reserve's National IT organization-a nationwide team delivering technology solutions and support across the Federal Reserve System. Many National IT employees are located in Richmond, while others are based across the U.S. at other Federal locations.When you join our team, you'll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better. Bring your passion and we'll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It's all part of what makes #MyRichmondFed a great place to work!About the Opportunity The Service Desk has an immediate opening for a Technician-Service Desk-Assoc/ Exp, reporting to Lead IT, OperationsJob DescriptionProvides support of distributed mission-critical financial applications. Provides customer support by identifying, troubleshooting, and resolving a variety of customer computer software, hardware, and mobile computing incidents. Supports incident management for multi-platform environments that require procedural disciplines and applicable technical disciplines. Performs line-of-business production support tasks including quickly identifying and deploying appropriate management and technical support resources required for a wide variety of customer applications and operational problem events. Position requires knowledge of field and industry practices.What You Will Do: • Supports incident management for multi-platform environments that require procedural disciplines and applicable technical disciplines• Performs routine analysis of business issues utilizing established methodology and tools within functional areas related to the service desk• Assists in the assessment of current capabilities and identifying customer needs within functional areas related to the service desk• Provides analysis, ad-hoc reports, and other related information or process mapping, for the business and related resourcesQualifications: • Bachelor's Degree or equivalent experience with 3 to 5+ years of relevant work experience• Strong interpersonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience.• Basic knowledge pc software and applications (Microsoft Office, chat, etc.)Discover the Reason Why So Many People Love It Here! When you join Federal Reserve's National IT organization, not only will you find a challenging and purposeful career, you'll also have access to a wide range of benefits and perks that support your health and wealth, including:• Great medical benefits• Pension and 401(k) with employer match• Paid time off• Tuition reimbursement• Employee resource networks• Paid volunteer leave• Flexible work options• Onsite amenities that make working here fun!Other Requirements and Considerations:• Working Conditions: Will require the use of standard office equipment such as computers, phones, photocopiers, etc.• Physical Demands: Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, pulling more than 20 lbs.• Hours of Work: May require extended work hours. Occasional travel including overnight stays may be necessary. May be subject to on-call and call back as needed. May be exposed to moderate noise from equipment.• The work schedule is 4/3-day shift (6:30 a.m. - 6:45 p.m.) and will be a hybrid work environment.• The Technician-Service Desk-Associate hiring range is $40,900 - $51,100, annually.• The Technician-Service Desk-Experienced hiring range is $52,800 - $66,000, annually.• A requirement of this position is that the employee must be fully vaccinated against COVID-19; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.• Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.• If you need assistance or an accommodation due to a disability, please notify rich.recruitment@rich.frb.org.• Key Point Mod: Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.• The hiring range of the POSITION is MINIMUM - MIDPOINT annually. o Associate: $40,900 - $51,100 o Experienced: $52,800 - $66,000• For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.• Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Work Shift First (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice