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Company Federal Reserve Bank of Richmond
The Richmond Fed is the proud home of the Federal Reserve's National IT organization-a nationwide team delivering technology solutions and support across the Federal Reserve System. Many National IT employees are located in Richmond, while others are based across the U.S. at other Federal locations.When you join our team, you'll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better. Bring your passion and we'll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It's all part of what makes #MyRichmondFed a great place to work!The Federal Reserve's Office of Client Services has an opening for a Technology Services Manager reporting to the Technology Manager of Corporate Services, Business Dedicated GroupIn your role as a Technology Services Manager (TSM), you will have responsibility for managing the services and portfolio of client applications and infrastructure. You will provide specialized technical services through knowledge and expertise focused on defining and improving client technology needs or product vision and strategy. What You Will Do:- Develops and maintains business relationships with critical clients/vendors and represents client/vendor interests in the planning and implementation of services. May manage matrixed teams in the delivery of high-quality products on time and within budget.
- Proactively identifies new service needs, assists in defining product vision and strategy, and represents client in technology planning efforts.
- Actively resolves and tracks the completion of events, changes, problems, incidents, and requests within appropriate process guidelines. Coordinates business requirements and scope, and participates in cross-functional teams to ensure product adherence to business requirements.
- Effectively communicates with clients and other resources to update and maintain progress status. Provide input / status updates to senior leadership and executives during project design, build, and testing phases.
- Initiate and prioritize projects, assist in determining the best technical implementation methods as well as a reasonable execution schedule. Compiles reports related to client needs, and assists in identifying and analyzing service trends.
- Serves as primary point of contact. Ensures the delivery of high-quality, cost effective and efficient services. Facilitates and coordinates planning and implementation efforts related to client`s needs.
- Lead initiatives, as appropriate, representing Services Delivery to Business and Reserve Bank Partners.
- Ensures transparency in communications between business partners, National IT and product/service providers.
- Facilitates business partner feedback engagements to ensure customer satisfaction and identify opportunities for improvement.
- Bachelor's degree or equivalent experience with 6 - 9 years of relevant work experience.
- Experience with Agile, SAFe, and cloud implementations preferable
- Excellent organizational, multi-tasking, and time-management skills
- Collaborative team player, capable of working well with others, but also autonomously with little direction
- Comfortable facilitating discussions with large groups
- A requirement of this position is that the employee must be fully vaccinated against COVID-19; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.
- Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
- Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.
- The hiring range of the POSITION is 118,080 - 164,340 annually.
- For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.
- Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications.
- Applications are reviewed on a rolling basis.