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Company Federal Reserve Bank of Richmond
When you join the Federal Reserve-the nation's central bank-you'll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we're building a dynamic and diverse team for our future.Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth-along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.About the Opportunity Technology Services Manager (TSM) supporting the FRFS-Fedline channel (CRSO) and FedNow.Accountable for managing the service and portfolio of client applications and infrastructure Provide specialized technical services through knowledge and expertise focused on defining and improving client technology needs Identify client business improvement opportunities by managing integration of emerging services Define and deliver tools, products, platforms, processes and capabilities that directly influence efficiency of the portfolio Enforce IT standards Impact of role is both widespread and vertical Advanced level position is recognized as an advanced contributor and subject matter expert in fieldWhat You Will Do:1) Develops and maintains business relationships with highly critical clients/vendors and represents client/vendor interests in the planning and implementation of services. May manage matrixed teams in the delivery of high-quality products on time and within budget.2) Proactively identifies new service needs or business opportunities, defines product vision and strategy, and represents clients in technology planning efforts.3) Ensures resolution and completion of events, changes, problems, incidents, and requests within appropriate process guidelines. Manages business requirements and scope, and coordinate between cross-functional teams to ensure product adherence to business requirements and approved direction.4) Effectively communicates with clients and other resources to update and maintain progress status. Key participant in providing input and status updates to senior leadership and executives during project design, build, and testing phases.5) Ensures best technical implementation methods, reasonable execution schedule all related reports are achieved. Identifies and analyzes service trends and requests fulfillment to proactively anticipate further service levels.6) Serves as primary point of contact. Ensures the delivery of high-quality, cost effective and efficient services. Ensures planning and implementation efforts related to client`s needs are met.7) Lead initiatives, as appropriate, representing Services Delivery to Business and Reserve Bank Partners8) Performs other related duties as assigned.Qualifications:- Knowledge: Advanced knowledge pertaining to concepts and principles in functional area. General knowledge of department/business lines, Reserve Banks, and / or System operations, policies, procedures and technologies.
- Communications: Excellent organizational and communication skills, creativity, attention to detail (compliance), and negotiation skills to interpret results, develop communications and recommend improvements. Able to present information within all settings in a credible, confident and influential manner. Communicates in a concise, direct and purposeful way. Excellent customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, service-oriented manner.
- Risk Management: Responsible for understanding and applying risk management discipline in decision making and contributing to their function`s risk management.
- Decision Making: Works independently on broad assignments or under general directions as to scope or objectives. Makes decisions within established or widely accepted standards. Achieves assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience.
- Working Conditions: Will require the use of standard office equipment such as computers, phones, photo copiers etc.
- Physical Demands: Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, pulling less than 20 lbs.
- Hours of Work: May require extended work hours. Occasional travel including overnight stays may be necessary.
- Bachelor's Degree or equivalent experience/Master's Degree may be preferred with 10+ years of relevant work experience.
- Great medical benefits
- Pension and 401(k) with employer match
- Paid time off
- Tuition reimbursement
- Employee resource networks
- Paid volunteer leave
- Flexible work options
- Onsite amenities that make working here fun!
- Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
- If you need assistance or an accommodation due to a disability, please notify rich.recruitment@rich.frb.org.
- Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship.
- The hiring range of the Associate level position is $87,200 - $119,900 annually. The hiring range of the Experienced level position is $98,100 - $134,860 annually. The hiring range of the Senior level position is $109,000 - $149,930 annually. The hiring range of the Advanced level position is $134,800 - $185,350 annually.
- For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.
- Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications.
- The Federal Reserve Bank of Richmond provides equal opportunity to all individuals without regard to race, sex, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, or genetic information. #FRB123#LIremote