Tier 1 Help Desk Technician

Metro Systems Inc
Fairfax, VA
23 May 2024

Vacancy expired!

Tier 1 Help Desk TechnicianMSI is seeking a Tier 1 Help Desk Technician to support our client in Fairfax, Virginia.Overview:• Perform duties in support of a wide variety of IT issues for end-users.• Follow strict ITIL and ISO 20000-1 guidelines using ITSM system with monitored SLAs• Well-versed in Windows operating systems with hands-on experience troubleshooting end-user technology problems.• Typical requests include:

  • PC, laptop, desktop, and software issues
  • Installation and configuration
  • Windows 10, MacOS a plus, MS Office (O365), Email, MS Teams, Active Directory
  • Phone support
  • User Account Management
  • VTC setup and support for meetings
Qualifications:• U.S. Citizenship required.• Associates Degree in Technology field with a minimum 3 years’ experience as a Help Desk Technician.• Excellent technical knowledge of computer hardware.• Hands-on Windows 10 troubleshooting.• Microsoft Office including O365 installation and troubleshooting.• Knowledge of ITIL processes.• Basic Network troubleshooting skills including Wireless and LAN.• Experience using ITSM system with SLA’s (ManageEngine a plus).• Experience utilizing Bitlocker or other encryption tools. MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
  • ID: #41445559
  • State: Virginia Fairfax 22030 Fairfax USA
  • City: Fairfax
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-05-23
  • Deadline: 2022-07-16
  • Category: Software/QA/DBA/etc