Unified Communications Specialist

20 Oct 2024

Vacancy expired!

Position:

Unified Communications Specialist

Location: Quantico, VA

Position Summary:We are looking for a Unified Communication Specialist to assist our client with providing Tier I - III support to a global, enterprise environment. The successful candidate will assist the client with maintaining end-to-end converged IP communication services across the Government Enterprise Network. They will support an an enterprise UC architecture that provides secure VoIP networks, Session Initiation Protocol (SIP), Skinny Call Control Protocol (SCCP) and H.323 protocols. The technologies supporting VoIP support include Windows Server, LINUX operating systems, Cisco Unified Communications Manager 11.5, Cisco Expressway, Cisco Meeting Server, Cisco Telepresence Management System, Cisco Meeting Manager, Cisco Webex, and Cisco Jabber.

Clearance Requirement:Active DoD - Minimum TS/SCI

DUTIES AND RESPONSIBILITIES:
  • Support the UC architecture including adding, deleting and changing end instruments, implementing complex call routing schemes, securing VoIP configurations, both classified and unclassified in accordance with DISA STIGs, configuring logging, firewall traversal, and troubleshooting.
  • Conduct Change, Incident, Service Request, Problem, Configuration, and Asset Management per client SOPs in order to provide technical end user and core service support. Change Incident and Service Request Management constitutes primary effort and requires the ability to establish and maintain constructive, positive relationships with representatives of the client’s customer base; Defense Information’s Systems Agency, and other supporting personnel.
  • Conduct and document monthly UC Network Architecture Reviews, as detailed in client SOPs in order to identify security vulnerabilities, security incidents and conduct appropriate actions to report identified issues and recommend corrective action to the UC designated client POCs.
  • Provide network documentation to support accreditation, auditing and operations per DoD 8510.01 and client SOPs.
  • Review and identify network traffic statistics, equipment, and configurations to provide utilization, capacity, optimization and security reports.
  • Conduct onsite survey’s in order to identify requirements to facilitate the installation or decommission of equipment and systems.
  • Conduct installation and initial connection of equipment and systems locally and remotely.
  • Perform preventive maintenance, during non-core hours on the system including scheduled preventive maintenance such as periodic tests, inspections, and all other preventive maintenance services/practices recommended by the OEM and as specified in client SOPs.
  • Implement QoS strategies in the local and enterprise environments to include both strategic and tactical networks
  • Work with other defense & intelligence agencies to develop and deploy QoS policies in accordance with DISA, HQMC and client policies.
  • Provide technical advice and solutions on the configuration of network QoS across the Enterprise Network.
  • Configure, maintain, and operate the videoconferencing servers which provide centralized patching, provisioning, and configuration capabilities of all GEN VTC endpoints.
  • Coordinate with other defense and intelligence agencies to develop and deploy Quality of Service (QoS) policies in accordance with Government policies. Configure all Enterprise VTC System within Government office.

COMPETENCIES:
  • Good communication and interpersonal skills
  • Ability to follow policies and procedures
  • Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions
  • Aptitude to address negative situations, and resolve them in a positive manner

Education and Certification Requirements:
  • IAT III (CASP+ceCISA, GSE, SCNA, GCIH or CISSP/Associate) (Preferred)
  • ITIL v3 (desired)

Background and Experience:
  • Professional series Certification with a focus on UC
  • 7 Years related experience

Preferred Technical Skills:
  • Experience with Cisco Unified Communications Manager 11.5
  • Cisco Expressway
  • Cisco Meeting Server
  • Cisco Telepresence Management System
  • Cisco Meeting Manager
  • Cisco Webex
  • Cisco Jabber

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
  • Contractor site with 0%-10% travel possible.
  • Possible off-hours work to support releases and outages.
  • 10 lbs. Maximum lifting, occasional lift/carry of small articles.
  • Some occasional walking or standing may be required.
  • Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
  • Stand or Sit
  • Walk
  • Repetitive Motion
  • Use hands/fingers to handle or feel
  • Stoop, kneel, crouch, or crawl
  • Talk/hear
  • See
  • Pushing or Pulling
  • Climb (stairs, ladders) or balance (Ascend/Descend, Work atop, Traverse)
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Veterans/Disabled

  • ID: #21394829
  • State: Virginia Quantico 22134 Quantico USA
  • City: Quantico
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2021-10-20
  • Deadline: 2021-12-02
  • Category: Systems/networking