User Support Technician

Req ID: RQ186338Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret/SCIPublic Trust/Other Required: NoneJob Family: Systems AdministrationSkills:Computer Systems,End User Support,Information Technology (IT) Services,Trouble TicketingCertifications:CompTIA - Security+ CE - CompTIAExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:User Support SpecialistJoin GDIT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Defense Threat Reduction Agency (DTRA) Defense Stockpile Management Systems (DSMS) support is searching for a User Support Specialist to join their team in Fort. Belvoir, VA or Albuquerque, NM .DTRA is the Executive Agent for the Joint Staff Nuclear Weapons Stockpile Manager and is assigned the responsibility for maintaining the DoDs national nuclear weapons stockpile database using the Defense Integration and Management of Nuclear Data Services (DIAMONDS) application.Description Summary:Central focal point for all communications with external customers and, working closely with System Administrators, Field Support Technicians, and Software Developers, to provide seamless support to all users.Responsibilities:

Provides immediate support on all nuclear weapons accountability issues identified by users

Provides business hour network monitoring, and 24/7 call-in support (on-call support on weekends and after normal business hours of 0500-1900 EST)

Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as, determine if there are sufficient controls to escalate issues according to priority

Performs user account management per the Account Management Plan

Performs advance software installations and upgrades to operating systems and layered software packages

Supports developing DIAMONDS applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials, and conducting training either on-site or over-the-phone

Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions

Accessing databases using Toad for Oracle and Oracle SQL Plus to research and rectify nuclear weapons accountability issues

Provides system updates and statuses to Government leadership via daily stand up meeting with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed

Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all DSMS systems and trouble tickets from users

Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; walk customers through problem-solving process; follow up with customers to ensure issue has been resolved

Collects and evaluates incident reporting practices and operations

Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library)

Requirements:

Education and Experience: Technical Training, Certification(s) or Degree, 5+ years of experience

Required : DOD 8570 IAT Level II (ex. CCNA-Security, Security + CE, CND, etc.)

Required : Security Clearance: Fully adjudicated Secret to start w/TS SCI eligibility

Preferred : Nuclear Accountability or reporting experience

Occasional Travel : 10% or less

Telework eligible, this is system and mission specific

GDIT IS YOUR PLACE:● Full-flex work week to own your priorities at work and at home● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidays#armajobsThe likely salary range for this position is $101,566 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.