Our Sr. UX/UI Designers are responsible for leading engagements that deliver design solutions responsive to Business objectives/customer requirements, solving complex user experience challenges to improve overall service delivery and operational efficiency. The Sr. Designer is simultaneously a strong consultant and functional SME, serving as the voice of the customer/user to ensure users’ needs along the full product value chain are considered and accurately translated into designs that support longer-term business success.  Designers must be able to develop and lead a comprehensive approach for user research and workflow analyses, data-informed design proposals, and prototype and test designs for product teams and business process improvements. Our Designers work extremely closely with client stakeholders and Product Owners/Product Managers to strategize and develop solutions, irrespective of operating systems (including Windows, Web, Android, and iOS) or platform, that also achieve process efficiencies and cost savings.  Key Performance Expectations: Works to understand core Business objectives to provide user-centric solutions to advance service/product success Participates in all aspects of the discovery process to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives  Conducts user research to align the design approach for respective pain points and project objectives, using key artifacts (e.g., journey maps, service blueprints, ecosystem maps) to define, communicate, and develop a desired digital experience Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment  Works to unify product and engineering personnel behind a product design that caters to target audiences; shapes product development with Product Manager, Product Owner, Lead Engineer/Developer and other key stakeholders Conducts workshops and interviews to help frame pain points and opportunities, define insights, validate hypothesis, and create a compelling experience vision Translates gathered requirements into innovative design solutions that optimize for accessibility, scalability, and performance Excellent verbal and written communication skills with proven ability to present complex concepts in simple terms Develop and maintain design systems that ensure consistency across multiple (cloud-native) applications Work closely with developers to ensure seamless implementation of designs and resolve any design-related issues during development.  Ensure all deliverables across a variety of projects are produced at the highest quality   Organize and conduct UAT/user testing to validate intuitive interactions, customizations for user groups, and degree to which requirements meet Business and user needs