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- Oversee execution of all engineering, operations, IT, security, and facilities management activities relative to scope, schedule, and budget
- Exhibit superior leadership, collaboration, accountability, and resource utilization to advance Intelsat's strategic goals
- Create and sustain a sense of urgency among all functional owners, and drive a high-performing, customer-oriented culture throughout the department
- Drive development, execution, evaluation, and management of the systems, processes, and support infrastructure to ensure world-class service for all IGC customers
- Integrate current and emerging technologies into the company's business and operations to achieve its strategic goals
- Manage the company's unclassified & classified IT infrastructure, systems, and tools
- Monitor and assess the efficiency of all customer support activities, evaluating service escalations and identifying opportunities to enhance the customer experience
- Drive development of new services and products by identifying requirements, managing systems engineering, as well as testing and deploying new capabilities and features
- Implement customer success strategies to increase satisfaction and long-term value
- Manage partnerships with 3 rd party vendors and suppliers for service enhancements in technical areas with identified business needs
- Provide technical resources to support the company's business development, sales, and program management activities
- Direct IGC planning processes to feed requirements into Intelsat's multi-year satellite fleet design and deployment plans
- Establish and maintain relationships with senior leaders to enhance the value of our market, influence growth, and increase both near-term and long-term profitability
- Be an ambassador of IGC at all times. Collaborate with stakeholders across all levels, and clearly articulate the Intelsat position to both internal & external audiences
- Participate in meetings with customers and represent the company in technical panels, media interviews, policy reviews, and major vendor and partner discussions
- Develop strategies, deploy best practices, and redesign workflows to optimize the department's performance
- Lead, coach, and manage direct reports, ensuring each employee receives the guidance and professional development to succeed in their performance and career goals
- US citizenship required
- Master's degree in engineering, science, management, or similar field
- At least 20 years of executive leadership experience. Expertise in SATCOM preferred. Equivalent combination of education and work experience will be considered
- Ability to obtain a TS or TS/SCI clearance. Active clearance preferred
- Experience leading engineering teams on USG development programs
- Proven record of establishing and managing long term strategic growth initiatives
- Knowledge of satellite and terrestrial communications solutions, particularly network hubs, modems, and remote terminals
- Familiarity with commercial SATCOM systems integrators, equipment suppliers, and service providers
- Strong vision, decision-making, organizational, and oral & written communication skills
- Proven ability to coach & lead multi-function teams, while managing projects & budgets
- Understanding of Intelsat's systems, networks, products, and satellite fleet
- Knowledge of the Federal Acquisition Regulations (FAR) and other bodies of law or policy affecting US Government contracts
- Experience in building best-in-class customer service organizations
- Experience in strategic planning and collaboration with executive, business development, sales, marketing, product development to achieve near & long-term business growth
- Ability to work in a dynamic environment and to drive urgency & accountability in your team
- We emphasize personal and professional growth
- Awesome benefits including DTO, medical, tuition reimbursement, and training
- Flexible work arrangements and Hybrid Work of 3 days per week in office experience
- Fun, diverse, and inclusive culture
- Job requires ability to lift up to 20 lbs