Account Representative - Customs Brokerage

Job Description

• Provide outstanding, friendly service through daily communication with both internal and external customers
• Ensure smooth and timely process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers’ service standards
• Understand all the elements of the import and export Desk Level Operating Procedure
• Contribute and maintain good relationships with suppliers
• Ensure compliance at all times to regulations
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Completing mandatory training – 52 hours per year

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Understanding of ocean, road and air documentation process a plus
• Pro-active, strong organizational skills
• Proficiency in the following software products: MS Office – Outlook, Word, Excel
• Fluent in English

Additional Information

Shift: Varies by department and/or building

Expeditors offers excellent benefits including

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.