Account Specialist 2 (Creative)

The Account Specialist coordinate and manage customer campaigns for multiple creative projects, across several channels, throughout the lifecycle (initial meeting through final disposition of a customer’s project). Responsibilities:Project manage customer campaigns for variable print or pre-media throughout the lifecycle (initial meeting through final disposition of a customer’s project).Analyze and review the customer requirements and make a determination on the scope of the overall project.Pull together the appropriate resources/departments required to successfully implement a customer campaign.Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc.) required to complete a project.Possess an in-depth understanding of the Client’s business objectivesImplement workflows after evaluating complexity, deliverables, and costs/job profitability.Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule.Make changes to plans when requirements change/shiftCommunicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays.May hold color creative review meetings with the customer to review and make changes to jobs.Follow established proofing and check-off list proceduresMay be involved in establishing test cases and final sign-off on projects for going live to the customer.Manage customer expectations and ensure the completed work meets customer SLAsAble to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.Must be able to recognize anomalies and critical situations and respond appropriatelyContinuously evaluate workflows for improved implementation efficiencies, deliverables, and costs/job profitability.Suggest opportunities to RRD leadership to educate the client on services - directly or through RRD support teamsEnsure project estimates are approved by the customer before any project moves forward to print.Understand the complexity of ad versioning Attend regular planning meetings and provide detailed recapsReview all estimates received from internal departments for accuracyManage complex projects under tight deadlines within established budgetsOther duties as assigned by leadership