Analyst I Infrastructure Services

Job Description:WALK-UP TECHNICAL SUPPORT BAR ROLE IQ BAR

Provides on-site walk-in center technical support to AT&T employees with PC software/hardware, android/iPhones, and MAC PC's. Experience analyzing and solving technical problems. Explain where technical issues may originate from as a result of having a deep understanding of hardware and software components. Experience solving hardware and software issues in a customer service environment. Strong social skills and experience navigating customer service issues with empathy. Strong instinct to act quickly and are motivated to do what's best for the customer, you empathize when technology is not working as expected and explain difficult technical problems in a way the customer understands. Often anticipating and adjusting for problems and roadblocks. Experience working in a dynamic, fast-paced environment, and can make decisions quickly and sometimes under tight deadlines. Shown success in team environments demonstrating shared responsibility and accountability with other team members. You have excellent verbal and written communication skills with the ability to tailor communication style to different audiences. You support customers in a timely manner and balance priorities to achieve individual and team productivity goals. You develop product knowledge and research required information using all available tools and resources. You set reasonable expectations for customers and keep them updated throughout their interaction. You document all pertinent user information and the nature of the problem with accuracy in all supported systems. You record all transactions accurately to maintain service and inventory part accuracy. All other duties assigned by supervisor.

Other Requirements:Education: High School or equivalent. Experience: 5+ years. Provides on-site I.T. field support to customers including installation, and servicing and repairing computer systems and equipment. Good interpersonal skills to work with customers and other unit personnelGood analytical and problem-solving skills Good communication skills. Good time management and organizational skills Ability to resolve hardware and equipment problems, Office environment, Windows 7/10 experience, able to lift 30 lbs regularly. No travel required. Able to work in the USA. Interview Process: Phone interview followed by in-person interview at customer site.CORRECT WORK LOCATION: BOTHELL, WAAT&T – BOTHELL IQ BAR20309 NORTH CREEK PKWYBOTHELL, WA 98011Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $43,800 - $81,300.Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology is an Equal Opportunity/Affirmative Action employer . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)Disability AccommodationsIf you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) .Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .