Client Manager

The Client Manager will serve as the primary liaison between ATS and its clients within the Washington, D.C. area. This role requires a unique combination of client management skills and technical expertise in pre-sales engineering, network infrastructure, Cisco technologies, and cloud services. The ideal candidate will provide exceptional white-glove service, cultivate client relationships, identify cross-selling and up-selling opportunities, and document technical environments to support internal teams.Develop and maintain strong, long-term relationships with clients to ensure satisfaction and trust.Act as the primary point of contact for client inquiries and concerns, delivering exceptional service.Collaborate with clients to understand technical requirements and propose tailored solutions.Deliver product demonstrations and presentations that align with client needs.Work with sales and technical teams to design and articulate IT solutions, ensuring feasibility and alignment with ATS capabilities.Create and maintain a comprehensive book of information for each client, including network configurations, service histories, and project details.Develop detailed network drawings and technical documentation to support helpdesk and engineering teams.Coordinate and oversee client projects to ensure timely delivery, adherence to budgets, and alignment with client expectations.Identify opportunities for up-selling and cross-selling additional ATS services to clients.Proactively propose solutions to enhance client environments and address future needs.Ensure all client interactions are handled with the highest level of professionalism and care.Anticipate client needs and deliver proactive solutions.