Community Manager

Description

A Brief Overview

The Community Manager assists the Community Director with the overall operation of the property to ensure customer satisfaction. This position interacts with internal and external customers including resident, vendors, board members and committee members, as well as Hunt employees. This position is also responsible for site level leadership, responsible for collecting and posting rent payments; managing resident delinquencies, evictions, invoice processing, and legal notices; and performing pre-close and closeout accounting processes.

What you will do

Directly supervises Community Supervisors, Leasing Specialists and Resident Service Specialists. Participates in the hiring, training, performance management and termination of Community Supervisors, Leasing Specialists and Resident Service Specialists.

Monitors all accounts receivable including collecting rent, posting rent, and maintaining balanced, accurate rent roll.

Collects delinquent account balances from previous residents.

Accurately and timely completes daily, weekly, and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix. Generate various reports as required.

Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.

Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.

Leases units as needed. Ensures execution of leases and lease files are properly completed.

Sends out lease expiration letters and processes lease renewals.

Shops competitive properties.

Enters, processes, and receives vendor payables. Scans all invoices to the AP department to process payments.

Ensures that unsafe conditions are corrected in a timely manner.

Processes move-ins, move-outs, and lease renewals.

Assists Community Director with site-level leadership to include staff performance and resident relations.

Assists with resident retention, which may involve planning and organizing social events at the property.

Assumes responsibility for the operations of the property in the absence of the Community Director.

Ensures compliance with company policies and procedures.

Performs physical inspections of the property and verifies condition of vacant units and community appearance and safety.

Coordinates with maintenance and make-ready staff to ensure timely recondition of units after move-out.

Performs 21-day pre-inspections and move in/outs inspections with residents, as requested.

Assists in weekly, monthly, quarterly reports and executive summaries.

Creates PO's for office expenses and may create, process and invoice residents for monthly utilities.

This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Qualifications

High School Diploma or GED (or equivalent) Required and

Bachelor's Degree in Business Administration, Property Management, other related discipline Preferred or

2 years previous property leasing experience or applicable skills. Required and

1-3 years previous experience managing others. Required and

Previous experience with YARDI Preferred

Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).

Strong verbal and written communication skills.

Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command.

Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.

Demonstrates discretion and ability to mai