Content Coordinator 2 (Community Moderator) - REMOTE

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.We are currently searching for a Content Coordinator 2 (Community Moderator) is to monitor discussion in our client s communities in a 100% remote position. Responsibilities:

• Monitoring discussions, community members interactions, and questions in the communities
• Responding to questions from managers using existing documentation and resources and refer to SMEs when necessary
• Posting informative and relevant content in the communities
• Using engagement tactics to increase manager connectivity and participation
• Maintaining and updating the files and resources within the communities
• Generating reporting based on community activity, trends, and data
• Escalating inappropriate manager interactions by following the escalation process and guidelines
• Execute on a defined SLA for posts and responses
• Conduct terms of service reviews and escalate to community manager if any infractions discovered