Content Reviewer - Team Lead

06 Dec 2024

Vacancy expired!

Content Reviewer - Team Lead Location Redmond WA contract Stakeholder/Business Management:

  • Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.
  • Respond through email and chat.
  • Provide updates and submit reports related to own area of work.
  • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
  • Identify & suggest Business improvement opportunities.
  • Identify & drive opportunities to enhance service delivery & Customer experience.
  • Identify cost optimization opportunities.
  • Drive business excellence to add value to client.
Customer Relationship Management:
  • Provide information, educate customer, troubleshoot, probe and fix issues.
  • Prepare the weekly business review and deliver the presentation.
People/Team:
  • Contribute to and participate proactively in knowledge sharing sessions.
  • Provide work direction and guidance to team members.
  • Establish systems and procedures in the team.
  • Groom self and team to support vertical growth.
  • Allocate work and tasks to the team.
  • Report to the manager on performance, status, and any escalations.
  • Facilitate and participate proactively in knowledge sharing sessions.
  • Conduct team building activities to enhance motivation.
  • Conduct performance appraisals for team members provide input into the learning and career plans for team members.
  • Identify training needs of team members and provide coaching support to them.
  • Conduct process training or re training if required.
  • Provides feedback and recommend re training whenever necessary.
  • Resignations / Absconder communication to Operations Manager.
  • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.
  • Manage attrition and absenteeism.
  • Support recruitment efforts for the team.
  • Conduct knowledge transfer sessions for new joiners in the team.
Qualifications and Recommended Skills:
  • 3 to 5 years' experience in service/media/advertising industry.
  • Knowledge in online advertising, social media, marketing.
  • 1 to 3 years of people management experience.
  • 1 to 2 years of quality management experience.
  • Experience with Excel and Outlook and Microsoft suite of standard programs.
  • Advanced problem-solving ability to drive great customer service and strong team relationships.
  • High customer obsession, both for internal and external customers
  • Experience of delivering results consistently; goal-driven and motivated by achieving targets.
  • Able to respond readily and flexibly to changes.
  • Uses analytical skills to solve problems.

  • ID: #23942763
  • State: Washington Redmondwa 00000 Redmondwa USA
  • City: Redmondwa
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2021-12-06
  • Deadline: 2022-01-30
  • Category: Et cetera