Customer Service Representative

Job Title: Customer Service Representative

Location: Christianson's Heating and Cooling, Yelm, WA (Serving Yelm, Tumwater, Lacey, Olympia, Rainier, Roy, Spanaway, Centralia, Chehalis)

Job Type: Full-Time/Part-Time

About Christianson's Heating and Cooling:

Join our team at Christianson's Heating and Cooling, a leading provider of HVAC services in the greater Yelm area. We pride ourselves on our commitment to excellence and our deep roots in the community. As a family-owned business, we understand the importance of a supportive work environment, and we strive to provide our employees with opportunities to grow, succeed, and feel valued every day.

Why Work With Us:

Competitive Pay & Benefits: We offer competitive wages starting above the minimum wage with potential for bonuses. Our comprehensive benefits package includes health insurance, paid time off, and a retirement savings plan.

Employee Development: We believe in the potential of our employees. We provide ongoing training and professional development opportunities to help you grow your skills and advance your career.

Positive Work Environment: Our team is like family. We maintain a supportive, encouraging work culture that values each member's contribution and promotes work-life balance.

Community Involvement: We are actively involved in the local community, providing services that help improve the lives of our neighbors and opportunities for our team to give back through company-supported community initiatives.

Job Description:

As a Customer Service Representative at Christianson's Heating and Cooling, you are the face of our company to our customers. You will manage inquiries, schedule services, and provide information with a focus on superior customer service. You will play a key role in maintaining our reputation for high-quality HVAC solutions.

Responsibilities:

Respond to customer inquiries via phone and email with professionalism and warmth.

Schedule and confirm appointments, balancing customer needs with business efficiency.

Provide detailed information about our HVAC services, offers, and promotions.

Process transactions and handle billing questions with accuracy and integrity.

Collect and relay customer feedback to help improve our services.

Engage in continuous learning about the latest in HVAC technology and customer service best practices.

Requirements:

High school diploma or equivalent; additional certification in customer service is a plus.

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

We look forward to welcoming you to our team, where we not only meet the needs of our customers but also support the aspirations of our employees. Join us and be a part of a community-focused company that cares!