Customer Service Representative

Adecco is looking for a candidate to fill a Customer Service position in Bothell, WA, As a Customer Service Representative, you'll experience a dynamic environment with varied tasks that keep the day interesting. Teamwork is paramount, and your contributions will add value to our collaborative atmosphere. There's ample opportunity for upward mobility, with the potential for conversion to a long-term hire. IF you are interested in this position please read the position summary and qualifications below.Location: Hybrid/Remote (Training and On-boarding in-office, Remote on Thursdays/Fridays)Assignment Type: Temp to HireWork Hours: Monday - Friday, 8:00 am - 4:30 pmPay Rate: $24.00Responsibilities:Order Fulfillment:

Receive, review, and process customer purchase orders via manual entry into PAC ERP system, EDI transmissions, and/or customer-owned systems/supplier portals.

Manage spares and service parts ordering, including coordinating certification requirements with customers as necessary.

Coordinate with Program Management to monitor and provide status on customer equipment orders and deliveries.

Facilitate flow of orders and product expedites through PAC's Supply Chain to meet customer and field requirements.

Communicate and distribute reports and trend analysis for order and delivery status.

Maintain order transaction data in PAC's system of record per compliance requirements.

Analyze and resolve customer account discrepancies.

Coordinate product deliveries with Customs group and third-party suppliers.

Ensure FAA/Conformity requirements are adhered to.

Planning/Supplier Management:

Run program audits based on Program Table and OEM schedules.

Communicate material requirements to PAC Planning, Procurement, and Distribution Center groups.

Identify, negotiate, and resolve conflicts between stakeholders regarding Master Planning/Scheduling.

Manage "Holds Clearing" of customer purchase orders.

Contract Compliance:

Audit and maintain Customer Profile, Freight Directives, and ensure Commercial Terms accuracy.

Ensure incoming customer purchase orders encapsulate all required Terms and Conditions.

Track and issue customer incentives, credits, and concessions.

Finance/Credit Support:

Apply customer-specific price lists to orders.

Provide Finance support with AR collections.

Troubleshoot and follow-up on product rejections, conformity problems, incorrect shipments, and QA documentation.

Qualifications:

High school diploma or equivalent required; Bachelor's degree preferred.

Previous experience in order fulfillment, supply chain, or related field preferred.

Strong proficiency in Microsoft Office Suite, particularly Excel and Outlook.

Excellent communication and organizational skills.

Ability to multitask and prioritize tasks effectively.

Detail-oriented with strong problem-solving abilities.

Experience with ERP systems and Oracle is a plus.

If this sounds like the position for you, please apply today with your up to date resume!Pay Details: $24.00 to $26.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.