Customer Service Representative

Description We are offering a short term contract employment opportunity for a Customer Service Representative in the Government sector, located in Bellevue, Washington. This role is primarily focused on answering inbound calls, providing excellent customer service, and maintaining accurate data entry. Responsibilities: Answering inbound calls and addressing customer inquiries promptly and professionally Providing exceptional customer service in a call center environment Accurately entering customer data and other relevant information into the system Regularly corresponding via email with customers and team members Handling both inbound and outbound calls with professionalism and courtesy Proficiently using Microsoft Excel and Microsoft Word for various tasks Efficiently entering orders into the system and ensuring their accuracy Scheduling appointments as necessary and managing related communications Collaborating with other team members to ensure smooth operations and high customer satisfaction. Requirements Proven experience in a customer service role, preferably within a government setting Proficient in answering inbound and outbound calls in a professional manner Ability to provide excellent customer service, handling customer inquiries and complaints effectively and efficiently Demonstrated skills in data entry and order entry with high accuracy Experience with email correspondence, responding to customer inquiries in a timely manner Proficiency in Microsoft Excel and Word to manage customer data and prepare reports Ability to schedule appointments and manage multiple calendars Previous experience in a call center environment would be advantageous Strong communication and problem-solving skills Ability to work collaboratively in a team-oriented environment. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .