Customer Service Trainer

Job DescriptionBela Brand Bat is seeking a highly motivated Customer Service Trainer to join our growing team. The ideal candidate will design, deliver, and evaluate training programs that equip our customer service representatives with the knowledge, skills, and tools needed to provide an exceptional client experience. This role requires strong communication skills, attention to detail, and a passion for coaching others to succeed.ResponsibilitiesDevelop and implement comprehensive customer service training programs.Conduct onboarding sessions for new employees and ongoing training for current staff.Monitor employee performance and provide feedback for improvement.Evaluate the effectiveness of training sessions and adjust methods as needed.Create training materials, manuals, and role-play exercises to enhance learning.Collaborate with management to identify skill gaps and training needs.Ensure company standards and customer service policies are consistently upheld.