Customer Support Specialist

Job DescriptionWe are seeking a Customer Support Specialist to join our team in Washington, DC. This position is ideal for individuals who are passionate about delivering exceptional service and solving problems with professionalism and empathy. You will be the primary point of contact for customers, ensuring all inquiries and issues are resolved promptly and effectively.ResponsibilitiesHandle customer inquiries via phone, email, and internal systemsProvide accurate information about products, services, and company policiesResolve customer issues with a positive and solutions-oriented approachDocument and escalate complex cases to the appropriate departmentsMaintain high standards for communication, accuracy, and responsivenessAssist in developing support documentation and process improvementsCollaborate with other departments to enhance the customer experience