Deskside Support Engineer

Responsibilities and Qualifications i. Design and implement global desktop/laptop images ii. Develop wrappers and packaging for use in patch distribution iii. Define and coordinate global image rollout schedules iv. Coordinate with infrastructure and security teams on desktop/laptop software install requirements Lead troubleshooting activities in resolution of patch execution and deployment issues i. 3-5 years of experience in desktop engineering and/or desktop hardware and software configuration troubleshooting for Intel and iOS based systems ii. 1-3 years of experience in the use of SCCM as a patch deployment tool iii. Experience with various server systems, operating systems, and diverse technical environments iv. Ability to install software for and troubleshoot a wide range of applications v. Excellent customer service orientation and verbal communication skills vi. Advanced analytical thinking and problem-solving skills vii. Good experience of Win10 upgrade is a must. viii. Mac experience is preferred.