Desktop Support Engineer

Hansell Tierney is assisting our client, a trusted technology and service provider for leading automakers around the world, with their search for a contract to hire

• Provide 1st / 2nd tier technical support to employees for internal desktop/laptops systems software, hardware and network infrastructure.
• Install, configure, manage, and troubleshoot desktops/laptops, smartphones, servers, and network issues in a heterogeneous environment.
• Monitor and manage ticking support queues prioritizing issues and escalating as needed.
• Coordinate onboard/offboard processes with relevant departments and managing user accounts.
• Asset and Inventory procurement and management of company hardware, software, and licensing.
• Administer security systems – security badging, cameras, office and building access.
• Backup Administration across multiple platforms – tape, disk, hosted.
• Manage vendor relationships with hardware, software, and cell providers.
• Domestic and International shipping of company hardware.
• Availability and accountability with after hour support when necessary.
• Manage and update wiki documentation across several platforms.
• Participate in development of information technology and infrastructure projects.
• Coordinate access and maintenance with building management, office management, HVAC engineers, vendors and providers as needed.

• Interact with end users/customers in a courteous professional manner providing an exceptional level of service and maintaining positive, professional relationships with all levels of the organization.
• Ability to prioritize and organize with dynamically changing and competing projects and requests.
• Excellent written and verbal communication skills, with the ability to adjust dynamically depending on the audience.
• Strong planning, organizational and time management ensuring assignments are appropriately prioritized and deadlines are met with minimal direction and supervision.
• Experience with client/server installations, patching, and updates in a production environment.
• General understanding of security and best practices in a corporate environment.
• Ability to troubleshoot hardware/software issues to resolution using diagnostic tools, logs, performance data, etc.
• Solid fundamentals with backup methods for servers and clients – both physical and virtual with key understanding of recovery procedures
• Experience with device administration, management, inventory systems and methods.
• Familiarity with ticketing standards, practices and workflows – Jira Service Management a plus.
• Self-motivated and committed to successful completion of assignments with the ability to recognize and adjust when tasks may align with a “bigger picture.”

• 3 to 5 years experience in a desktop support role which includes software, hardware and network support.
• Proficient with Windows, MacOS, Linux, iOS & Android.
• Experience working with Microsoft 365 suite, Atlassian products Jira and Confluence.
• Experience with Microsoft Endpoint and Intune a plus.
• Understanding of key concepts with ticketing support systems and SLA’s.
• 1-3 years’ virtual experience VMware, Hyper-V, Virtual Box, KVM/QEMU a plus.
• Proficient with systems network and security models, concepts, and methods.