Desktop Support Technician I

Deskside Support Technician Position Overview This role works directly with end-users in person, over the phone or through email to gathering information, evaluate options, and resolve technical problems with computer hardware and software. Key Responsibilities

• Provide exceptional service to personal computer users, and achieve service level objectives for responding to and resolving PC hardware and software Assistance Requests
• Install and configure PC hardware and software. Complete PC hardware maintenance and basic repairs
• Resolve PC hardware and software problems
• Initiate improvements to raise the quality and efficiency of service to end users
• Assist with documenting processes and procedures
• Track software licenses to assure compliance with software license requirements
• Escalate problems to next level of support when necessary
• Assist with special projects
• Willingness to update skills and knowledge as new technologies and/or applications are introduced to the company

• High School Diploma or GED required
• College AA CS degrees preferred
• 2+ years of experience identifying and resolving PC related problems, in support of Windows and Microsoft Office products
• 1+ years of experience with networked PC setup and installation
• License/certificates - A+ preferred

• Excellent problem solving skills to identify, clarify, prioritize, and resolve IT issues
• Ability to build and maintain positive user relationships
• Knowledge of networking concepts
• Knowledge of Microsoft Windows XP or Windows 7, and Microsoft Office products
• Good written and oral communications skills
• Self-directed, able to work with minimal supervision

• Physical ability to lift 40 lbs.