Desktop Support Technician I

15 Jan 2022
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Deskside Support Technician Position Overview This role works directly with end-users in person, over the phone or through email to gathering information, evaluate options, and resolve technical problems with computer hardware and software. Key Responsibilities

  • Provide exceptional service to personal computer users, and achieve service level objectives for responding to and resolving PC hardware and software Assistance Requests
  • Install and configure PC hardware and software. Complete PC hardware maintenance and basic repairs
  • Resolve PC hardware and software problems
  • Initiate improvements to raise the quality and efficiency of service to end users
  • Assist with documenting processes and procedures
  • Track software licenses to assure compliance with software license requirements
  • Escalate problems to next level of support when necessary
  • Assist with special projects
  • Willingness to update skills and knowledge as new technologies and/or applications are introduced to the company
Education & Experience
  • High School Diploma or GED required
  • College AA CS degrees preferred
  • 2+ years of experience identifying and resolving PC related problems, in support of Windows and Microsoft Office products
  • 1+ years of experience with networked PC setup and installation
  • License/certificates - A+ preferred
Knowledge, Skills & Abilities
  • Excellent problem solving skills to identify, clarify, prioritize, and resolve IT issues
  • Ability to build and maintain positive user relationships
  • Knowledge of networking concepts
  • Knowledge of Microsoft Windows XP or Windows 7, and Microsoft Office products
  • Good written and oral communications skills
  • Self-directed, able to work with minimal supervision
Physical Requirements
  • Physical ability to lift 40 lbs.

Please send qualified resumes to Claire -

EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

  • ID: #31651036
  • State: Washington Bellevue 98004 Bellevue USA
  • City: Bellevue
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-01-15
  • Deadline: 2022-03-15
  • Category: Systems/networking
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