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- Provide moderately complex end-user technical support including analysis and troubleshooting of technical issues
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
- Documents, maintains, upgrades, or replaces hardware and software systems
- Deployments of new computer-related hardware or moves, and existing computer operating system upgrades. Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment
- Remote moderately complex desk-side technical support including remote control of end-users’ devices
- Research and provide recommendations for technical upgrades and changes to end-user devices and systems
- Assist with the creation and maintenance of technical and user documentation
- Act as point person on small project teams. Provide direction/support to other team members
- Communicate status updates to customer and coordination/project management resources
- Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
- Some projects may involve travel to different sites located throughout the state and/or nationwide
- High School Diploma is Required
- 3 - 5 Years of Experience
- Prefer 3-5 years of Windows Desktop/Laptop support in a professional enterprise environment
- MS Office, and other software application setups, upgrades, and troubleshooting
- Ticket management utilizing trouble ticket tracking applications
- Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment Knowledge of tools such as Active Directory
- Printer support and maintenance
- Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus
- Act as team point person on small teams and providing direction/support to other team members
- Mastery of Desktop Support Technician I job duties
- Superior customer service skills. Excellent verbal, written, and interpersonal skills
- Ability to work independently with minimal supervision as needed
- Experience working in a hospital environment is a huge plus
- AA degree in an IT-related field is strongly preferred. High school diploma is required
- Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel nationwide is a plus
- An A+, MCP, and/or MCDST Certification strongly desired
- Experience in a Macintosh environment is a plus
- Drug screenings, 2 step TB screening, and completion/adherence to vaccinations policies are required to work in hospital environments and may be required in other client settings.
- ID: #22446459
- State: Washington Redmond 98052 Redmond USA
- City: Redmond
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-11-09
- Deadline: 2021-12-13
- Category: Et cetera