Desktop/System Administrator

Hansell Tierney is assisting our client, a trusted technology and service provider for leading automakers around the world, with their search for a contract

• Support users in a mixed environment (Windows, MacOS, Linux & MS 365).
• Provide exceptional customer service skills with attention to detail.
• Provide 1st / 2nd tier technical support to employees for internal desktop/laptops systems software, hardware and network infrastructure.
• Install, configure, manage, and troubleshoot desktops/laptops, smartphones, servers, and network issues in a heterogeneous environment.
• Monitor and manage Service Desk support queues prioritizing issues and escalating as needed.
• Coordinate onboard/offboard processes with relevant departments.
• Asset and Inventory management of company hardware, software, and licensing.
• Administer security systems – security badging, cameras, office and building access.
• Backup Administration across multiple platforms – tape, disk, hosted.
• Manage vendor relationships with hardware, software, and cell providers.

• Proficient with Windows, MacOS, Linux, iOS & Android.
• Experience working with Microsoft 365 suite, Jira and Confluence.
• Experience with Microsoft Endpoint, Intune, SCCM environments preferred.
• Understanding of key concepts with ticketing support systems.
• 1-3 years’ support in a heterogeneous enterprise environment.
• 1-3 years’ virtual experience VMware, Microsoft.
• 1-3 years’ experience with backup process and solutions, physical/virtual - tape/disk/cloud.
• Proficient with systems network and security models, concepts, and methods.
• Certification or degree in related field nice to have.