Emergency Case Management Individual Deployment Support Coordinator

This Position is Contingent on Contract Award. International SOS is looking for qualified individuals to provide oversight and leadership to The Navy Fleet and Family Support Program’s (FFSP) Emergency Case Management/Individual Deployment Support Program at CNIC Headquarters. The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. This person shall have oversight of provided educational and support programs and services that directly support deployment and mission readiness by preparing service and family members to anticipate, understand and cope with the demands associated with the Navy lifestyle and operating tempo. The WFL Program Supervisor will collaborate with Service leadership in planning a mix of programs tailored to the needs of the Service and which target different audiences to include single, married, parents and children, wartime and peacetime. This position will also direct service productivity standards, ensure all information and referral, one-on-one, and group education services provided by Work and Family Life Programs staff are properly documented and ensure that staff delivering Work and Family Life Programs are accounting for all services delivered.Key Responsibilities:Ensure regional and site Emergency Case Management/Individual Deployment Support staff maintain liaison with installation and community support organizations. Monitor and provide quarterly quality assurance review of Emergency Case Management and Individual Deployment Support services Navy-wide. Ensure effective marketing and outreach of Emergency Case Management and Individual Deployment Support services Navy-wide. Coordinate closely with and provide assistance to CNIC Family Emergency Preparedness and Response Program Manager on CNIC Disaster preparation and response activities and actions. Manage and administer case management functions in the NFAAS system. In coordination with the CNIC Family Emergency Preparedness and Response Program, provide NFAAS training to regional and installation staff responsible for documenting emergency or individual deployment case management services in NFAAS. Participate in emergency response exercises carried out by the Region, Installation or FFSP. Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy. Implement emergency response plans in the event of an actual situation requiring humanitarian response. Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed. Ensure that all information and referral, individual consultation and group education services related to Emergency Preparedness and Response are entered and counted in FFSMIS. Prepare and conduct management briefings in order to communicate recommendations on training and exercises. This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.