Enterprise IT Analyst L1 (PEP)

The Workplace IT Support Analyst, L1, is a key member of Versant Media’s Enterprise IT Operations group, serving as the first point of contact for employees and partners requiring IT support. This role aids both in-person (onsite), and through the help line, resolving a high percentage of issues at first contact. Success in this position requires strong technical expertise, proactive problem-solving skills, and a commitment to delivering exceptional customer service.

The Analyst will handle a wide range of support requests across the Versant IT landscape, escalating complex issues when necessary while maintaining ownership and communication. This is a hands-on, customer-facing role where professionalism, responsiveness, and technical agility are essential to exceeding service expectations.

KEY RESPONSIBILITIES:Provide support to customers via Phone, Chat, In Person, (Onsite and TechBar)Break Fix support for IT issuesFulfill or triage customer requests Deliver exceptional customer serviceUnderstand Team targets and deliver to themSomeone who genuinely puts their customer firstA team player who acts in the interest of allA passionate and motivated individual