Front Desk Clerk

Job Purpose:

Serves guests by completing registration; controlling room assignments.

Duties:

Welcomes guests by greeting them; answering questions; responding to requests.

Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.

Establishes credit by verifying credit cards or obtaining cash.

Directs guests to room by showing location on hotel map.

Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.

Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.

Maintains records by entering room and guest account data.

Collects revenue by entering services and charges; computing bill; obtaining payment.

Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.

ox.

Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening