GIS Supervisor

MW Partners, a leading staffing firm, is working directly with a Public Utility in Tacoma WA. The position comes with an attractive compensation package including base salary, top tier benefits The GIS Supervisor plays a key role in guiding the direction, innovation, and sustainment of our GIS capability. This role will supervise a team of seven represented GIS members who work to keep GIS maps, apps and data accurate in support of operations. In this role you will help to shape the GIS strategic direction from both an architectural and implementation perspective. The position will work with appropriate department staff to make modifications to the GIS infrastructure, training, and support processes to align with the strategic direction.

• Supervise a team of GIS professionals represented by various labor unions by motivating, training, and delegating assignments; monitoring performance; conducting performance evaluations; and taking disciplinary/corrective action.
• Foster environment of learning and collaboration by setting performance standards and expectations; providing feedback; and supporting career development of staff.
• Direct and support geospatial team in the automation of GIS workflows and streamline processes and procedures
• Act as a department liaison between the Tacoma Water GIS team and other information technology groups within the utility to ensure the overall health of the GIS environment.
• Engage with customers, end users, GIS professionals, IT professionals, and management to discuss GIS solutions, business needs, and desired outcomes.
• Prioritize activities of the Geospatial team, in alignment with Business Services, Operational Technology, and Tacoma Water priorities.
• Participates in key planning and decision-making activities and provides leadership and guidance to staff
• Mature the GIS service delivery model by developing Service Portfolio, and Service Level Agreements (SLA’s)
• Perform hiring activities such as recruitment, applicant review, applicant interviews, and make hiring recommendations of staff.
• Design, plan, and implement long term GIS solutions to support business customers and their changing needs across the water utility.
• Research, investigate, and make recommendations regarding development, issuance, and evaluation of responses for RFPs and RFQs for the acquisition of software, hardware and professional services contracts
• Develop organizational design plan and make recommendations to the Operational Technology Services Assistant Division Manager and Business Services Section Manager, to include reporting structure of the team, team size, concentration of technical skill sets and behavioral competencies, and enhancing/streamlining process flows
• Adapts standard project approaches and templates to unique situations
• Anticipates, assesses, and responds to changing customer needs
• Actively seeks opportunities to improve business practices and provide innovative solutions

• Strong customer focus through building customer relationships, positive attitude, and proven methods to effectively manage customer interactions.
• Strong project management skills.
• Experience with geospatial technologies and systems.
• Current knowledge of Esri’s GIS software platform including ArcGIS Enterprise, ArcGIS Online, ArcGIS Hub, SDE for SQL server, and ArcGIS Desktop. Familiar with mobile GIS, image processing, data analytics tools, scripting/programming, and spatial visualization.
• Experience in vendor management, procurement, and contracting.
• Pursues recommended training and industry certifications to stay current in the field.
• Knowledge of basic managerial principals including development of goals, translation into a work program, development of budgets.

• A Bachelor's Degree in GIS, geography, computer science, information technology or related fields.
• Four (4) years of proven expertise in GIS analysis using ESRI software or other related experience in information technology
• Three plus (3+) years of lead or supervisory experience with demonstrated success in leading teams.

• Experience trouble shooting all types of technical issues and providing support on GIS applications, systems, ESRI software and supporting tools.
• Recent experience developing agency-wide information technology system architecture in support of GIS application development using ArcGIS Enterprise (Server and/or Portal)
• Knowledge and experience in all systems development life cycle stages.
• Possession of industry certifications such as ITIL, GISP, or other technical certifications.