Implementation Manager I

Job Description

• Act as the primary internal and external contact for new clients via meetings and email.
• Partner with and assist clients in data configuration and product user interface setup within the PayScale application.
• Demonstrate system functionality throughout the course of the implementation process.
• Work closely with Product Support team members to report & follow through on product support requests and bugs throughout implementation
• Address any concerns and refer out of scope requests to the appropriate person(s) within PayScale.
• Ensure client satisfaction and product/service adoption.
• Establish relationships and ensure open communication channels across multiple functions.
• Lead by example displaying a positive, service first attitude to internal / external clients.

• Month 1: Completed all orientation as well as training activities for at least one PayScale product and be ready to begin leading client facing interactions.
• Month 3: The ability to independently run implementations on PayScale product supported. They will be able to autonomously trouble shoot most challenges and be familiar with resources, so they can self-sufficiently raise or pursue resolution as appropriate.
• Month 6: Will have subject matter expert knowledge on the implementation of the initial product assigned to them and will be cross training on implementing additional PayScale product offerings.

Qualifications

• Experience in a customer facing role in a SaaS product organization required
• Experience in product support, implementation, or project coordination required
• Experience working with large data sets and Microsoft Excel required
• Experience with Salesforce or similar CRM desired
• Compensation and/or HRIS knowledge desired

• Ability to run full cycle implementation projects
• Proven project management skills.
• Ability to lead client meetings with confidence.
• Intrinsic self-starter and problem solver, with demonstrated success in self-directed learning.
• Ability to successfully collaborate with peers, managers, and clients while leading project-based tasks.
• The highest ethical standards needed to protect the confidentiality of client and survey publisher data.
• Strong communication skills (both verbal and written), and a commitment to accuracy, reliability, attention to detail, and client service.
• Strong organizational skills to manage multiple timelines and complete tasks quickly within the constraints of timelines and budgets.
• Basic or intermediate understanding of how relational databases work.
• Compensation or HRIS knowledge a plus.

• Salesforce or similar CRM
• MS Office to include Excel, Word, PowerPoint
• Previous experience with compensation management software is a plus

Additional Information

PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Benefits We Offer:

• Unlimited Paid Time Off policy
• 100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
• Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:
• Medical
• Dependent Care (can be used towards day care costs!)
• Parking
• Transit
• Long Term Disability, Short Term Disability, and Company-paid Life Insurance
• Maternity and Paternity Leave
• 10 paid holidays!
• Summer office closure, entire week of July 4th
• 401k with company match, vests immediately