Insurance Specialist - Expeditors Risk Management & Insurance

We are looking for customer-focused individuals with a passion for learning and engaging with customers to join our CHQ Insurance Team!  Scope of Position: To handle all administration for insurance accounts and related projects associated with the cargo insurance product. This includes support of branches, claims, customers, and sales personnel, while exhibiting excellent customer service.Major Duties and Responsibilities: Tasks and DutiesDemonstrate the ability to accurately and professionally perform all job tasks including:Professional policy support within required timeframes, including:New policy set upRenewalsAuditsProvide proactive customer supportExhibit friendly and professional correspondence with both internal and external customersMaintain complete and accurate electronic files, including documentation of correspondence within company guidelinesConstantly making an effort to build and foster relationships with our clientsSuccessfully cross-sell insurance products that are not currently being providedContribute to team meetings and discussionsCollaborate effectively with sales teams to develop strategy for renewals and customer interactionsProactive identification of opportunities for process improvementVarious ad-hoc assignments for the insurance product will be given. Specific details about the scope and expectations of each assignment will be explained. Successful execution of these tasks within the indicated timeframes is requiredAbility to understand, manage, prioritize and re-prioritize with a sense of urgencyTimely and accurate quote processingIdentify and evaluate risks and apply underwriting guidelines accordingly.Learn and efficiently operate within the Expeditors Insurance systems and applications.Effectively manage account portfolio and process all renewals timely and accurately. Physical DemandsUse of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  Write with pencil/pen/markerFunctions performed primarily while seated at deskAbility to travel to different corporate locations as needed  What We Expect From You:Expeditors Key Performance ExpectationsExceptional Customer Service:Exceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).Job Execution:Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. Culture:Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.  Personal Growth and Development:Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.