IT Systems Operations Manager

IT Systems Operations ManagerLocation: Corporate Office – Spokane, WA While this position is based out of our Spokane Corporate Office, internal applicants located at other Pyrotek facilities may be considered without relocating. Lead IT Operations. Strengthen Technology. Empower Teams.The IT Systems Operations Manager will lead day-to-day IT operations across an assigned portfolio of sites and business units within our global manufacturing organization.This role will help ensure our technology infrastructure and support services are reliable, secure, consistent, and aligned with global IT standards. You'll lead and develop assigned systems and support personnel while driving improvements that enhance the technology experience for our team members and manufacturing operations.Lead IT Operations & Service DeliveryOversee day-to-day IT operations and support services across assigned sites, business units, and territories.Lead support teams in timely service requests, incident resolution, escalations, and communication.Prioritize IT support based on business impact, urgency, and operational requirements.Serve as the point of accountability for recurring service issues through resolution.Partner with site leaders and stakeholders to identify technology needs and improvement opportunities.Manage Incidents, Changes & Continuous ImprovementCoordinate incident, major incident, problem, and change-management activities.Drive root-cause analysis and corrective actions to reduce recurring issues.Ensure technology changes are appropriately planned, approved, communicated, and executed.Use service data and operational metrics to identify opportunities for improved reliability, efficiency, and user experience.Promote automation, self-service, and standardized support practices.Oversee Site Technology & Infrastructure ReadinessCoordinate technology deployments, upgrades, refreshes, relocations, and site openings.Monitor technology health, support coverage, lifecycle requirements, and operational risks.Ensure local technology operations align with global architecture, security, and governance standards.Partner with global technical teams to support infrastructure, endpoint, connectivity, and workplace technology needs.Champion Security & Global IT StandardsSupport consistent implementation of global IT policies, standards, and controls.Partner with Information Security on compliance, vulnerability remediation, and security-related activities.Coordinate business continuity and technology recovery readiness for critical site services.Maintain appropriate documentation and operational accountability.Lead, Coach & Develop Your TeamLead, coach, and develop assigned IT systems and support personnel.Establish clear expectations, provide performance feedback, and encourage professional growth.Build cross-functional collaboration, knowledge sharing, documentation, and cross-training.Create an environment that encourages accountability, communication, teamwork, and continuous improvement.Manage Business & Vendor PartnershipsCoordinate local vendors and service providers.Support technology budgets, purchasing, and forecasting within delegated authority.Partner with site and business leaders to align IT priorities with operational needs.Monitor service performance, risks, capacity, and improvement initiatives.