Lab System Engineer

Our client, a leading pharmaceutical company is hiring a Lab System Engineer on a contract basis.

• Win 7 - Win 10 Operating systems platform
• Symantec Management / Altiris or SCCM software deployment & management tool
• Remote desktop / Real VNC
• Ability to perform basic troubleshooting to identify whether source is application or network
• Experience developing and deploying attended/unattended imaging/OS installations
• Working knowledge of TCP/IP, DHCP, DNS, and local/wide area networks
• Demonstrated experience with logical problem solving and root cause analysis
• Experience in GxP, or similarly regulated environment
• Bachelors of Science in Computer Science, Life Science or equivalent industry experience
• 2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
• Experience with virtual machine support
• Experience with scientific instrumentation

• Implements, monitors, and provides technical support of customer laboratory environments, typically integrated with instrumentation
• Works with Lab managers/ Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipment
• Analyzes, identifies, and implements upgrades and/or solutions to improve the overall support of the benchtop platform in a timely manner
• Participate in and serve as technical lead for projects in support of laboratory computing for LCS managed sites, collaborating with IT Staff and clients at multiple sites.
• Ensures adherence to clients corporate policies through periodic reporting and compliance programs
• Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues
• Document procedures, policies, troubleshooting and best practices
• Maintain a physical inventory of lab equipment, PCs, software, and any other information pertinent to the environment
• Responds to Lab software/hardware related inquiries
• Escalates IT issues that are not resolved via regularly identified support channels
• Shares technical and process updates
• Identifies appropriate criticality of activities and tasks; adjusts priorities when appropriate
• Utilizes available resources (individuals, processes, departments, and tools) to complete work efficiently
• Effectively allocates time to complete work; coordinates schedules to avoid conflicts

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