Maintenance Program Manager , Mechatronics & Sustainable Packaging - Quality Assurance

DescriptionIn the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products’ lifecycle (from product development, to deployment, to support & service), embodying Amazon’s leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service. Are you enthusiastic about the latest advancements in Mechatronics Sustainable Packaging (MSP) automation technology? Would you like to play a vital role in Amazon's dynamic growth? If you have a passion for making an impact on the future today, consider joining the MSP Org.We are seeking an experienced and strategic Maintenance Program Manager to join our dynamic team. The ideal candidate will lead efforts to integrate maintainability considerations into the design and development of our products, ensuring optimal performance, longevity, and ease of maintenance. The Maintenance Program Manager will collaborate with cross-functional teams, provide expertise in maintainability engineering, and contribute to the creation of innovative, reliable, and easily maintainable products.Key job responsibilitiesDesign Integration:

Lead efforts to integrate maintainability principles into the early stages of product design.

Collaborate with design, engineering, product teams to influence design decisions for optimal maintenance outcomes.

Maintainability Analysis:

Conduct thorough analyses of product designs to identify potential maintainability challenges.

Provide recommendations and solutions to enhance ease of maintenance and reduce lifecycle costs.

Documentation Validation:

Review and validate the creation of comprehensive maintenance manuals, PM procedures, and maintenance training.

Ensure clarity, accuracy, and user-friendliness of all maintenance-related documentation.

Validate knowledge smoothly transfers to ensure effective execution of maintenance tasks.

RSPL Validation:

Collaborate with Reliability Engineers and suppliers to evaluate and select components that align with maintainability goals.

Ensure availability of spare parts and support from suppliers for efficient maintenance.

Prototype Testing:

Participate in prototype testing to identify and address maintainability challenges.

Refine maintenance procedures and documentation based on testing outcomes.

Root Cause Analysis:

Conduct root cause analyses for maintenance issues and implement corrective actions.

Reliability Engineering:

Collaborate with reliability engineers to ensure products meet reliability and maintainability standards.

Contribute to failure mode and effects analysis (FMEA) to address potential issues.

Continuous Improvement:

Provide feedback to design teams for continuous improvement based on real-world maintenance experiences.

A day in the lifeOn a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will communicate with your internal customers, ensuring a proper handover (training, spare parts inventories, machines functional and achieving ramp up targets.About the teamThe Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (RME, Ops, ACES, PE, GES, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (I) Quality Assurance (MSP CX-QA), (II) Deployment & Ramp-up (MSP CX-DR), and (III) Support (MSP CX-S).We are open to hiring candidates to work out of one of the following locations:Atlanta, GA, USA | Chicago, IL, USA | Dallas, TX, USA | Sumner, WA, USA | Washington Dc, DC, USABasic Qualifications

5+ years of program or project management experience

Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Experience using data and metrics to determine and drive improvements

Experience working cross functionally with tech and non-tech teams

Bachelor's Degree in engineering, maintenance management, or a related field.

5+ years of experience in maintenance operations or a similar role.

Strong understanding of maintenance processes, procedures, and best practices.

Proficiency in project management tools and techniques.

Excellent communication and leadership skills.

Experience in implementing and maintaining compliance with relevant standards and regulations.

Travel needed 50% of time.

Preferred Qualifications

Master's degree in engineering, maintenance management, or a related field.

Certification in maintenance management (e.g., CMRP - Certified Maintenance & Reliability Professional).

Prior experience managing a team of maintenance technicians or engineers.

Familiarity with relevant industry-specific software and technologies (e.g., CMMS - Computerized Maintenance Management System).

Experience in leading continuous improvement initiatives within maintenance operations.

Demonstrated ability to develop and execute strategic plans for maintenance programs.

Strong problem-solving and decision-making skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.