Membership Coordinator

Company: Elevate Living

Location: Anywhere between Coeur d’Alene, ID and Spokane, WA

(relocation assistance available for the right candidate)

Employment Type: Full time (up to 40hr per week)

Start Date: Flexible (December 2025 or January 2026)

Compensation: $20/hour, housing discounts, bonuses, and opportunities to grow

Aspects of the Role: Fast communication, sales oriented, systems focused, lot of follow-up

Position Overview

The Membership Coordinator is responsible for driving occupancy and building a strong resident community within our coliving properties. This role functions as a specialized leasing and recruitment position, focused on advertising available living spaces, communicating with prospective members, coordinating tours, screening applicants, and onboarding qualified individuals into memberships.

This position requires excellent communication skills, strong follow-through, and the ability to manage multiple leads simultaneously while maintaining a high-quality member experience.

Key Responsibilities

Member Recruitment & Leasing

Actively market and advertise available living spaces across multiple platforms (online listings, social media, referrals, internal channels, etc.)

Respond promptly and professionally to inquiries via phone, text, email, and other

Qualify prospective members based on occupancy criteria and community standards

Schedule, coordinate, and conduct property tours (in-person and/or virtual)

Present living spaces clearly, accurately, and persuasively

Maintain strong conversion from inquiry → tour → application → move-in

Lead Management & Communication

Manage inbound and outbound leads using CRM tools, spreadsheets, or systems

Maintain consistent follow-up with prospects at all stages of the leasing pipeline

Track lead sources, conversion rates, and occupancy needs

Coordinate waitlists and future availability

Manage referral system and incentives

Serve as the primary point of contact for prospective members during the process

Create and manage new lead generation tools

Screening & Onboarding

Collect applications and supporting documentation

Conduct background checks, reference checks, and income verification (as required)

Ensure compliance with fair housing and internal screening standards

Communicate approval or denial decisions clearly and professionally

Coordinate lease/membership execution and onboarding steps

Assist new members with move-in logistics and expectations

Administrative & Operational Support

Maintain accurate member records and leasing documentation

Update availability calendars, pricing, and listings

Coordinate with property management, cleaning, maintenance, photography,

and operations teams to ensure units are show-ready

Assist with reporting on occupancy, leasing activity, and demand trends

Support special projects related to community growth, company development, marketing, and member experience

Use similar skills to manage properties connected to the company

Qualifications & Skills

Strong written and verbal communication skills

Customer-focused, relationship-driven mindset

Highly organized with strong attention to detail

Comfortable managing high volumes of messages, leads, and follow-ups

Sales, leasing, hospitality, or customer service experience preferred

Tech-savvy: comfortable using listing platforms (especially Facebook marketplace),

database tools, messaging apps, and shared documents

Ability to work independently while coordinating with a broader team

Reliable transportation that can be used for work purposes

Flexible work schedule, including some weekends and evenings

Key Performance Indicators (KPIs)

Occupancy rate and time-to-fill

Lead response time

Member quality and retention

Accuracy and completeness of documentation

Why This Role Matters

The Membership Coordinator plays a critical role in shaping both the financial performance and community culture of our coliving spaces. This position directly influences who joins the community, how quickly spaces are filled, and the overall member experience.