Night Supervisor

Night Auditor:What’s in it for you:Competitive SalaryPaid Time OffMedical, Dental and Vision Insurance, 401KEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities Rate of Pay: $28.10 per hourReporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following:Provide supervision for the entire Front Office team, which includes front desk agents, telephone operators, club floor, concierge and bell/door personsHandle all guest related issues and oversee and address any challenges in any area of the hotel Coach and counsel the Front Office team to provide exemplary guest service;Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesEnsure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balancedPrepare daily management reports as requiredComplete the update process on the front office system per established system guidelinesBalance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s businessVerify that all departments have posted all their revenuesReconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entriesScheduling and implementing training plans.Handling and resolving guest complaints, including follow up in a timely manner.Liaising with all Departments to ensure Fairmont standards are upheld.Effectively communicating and implementing new policies/procedures for all departments.Actively seeking feedback from employees & guests, taking action to improve guest satisfaction scores.Perform any other duties, tasks, and assignments within your department as required