Ops Support Specialist

08 Jul 2024

CompanyFederal Reserve Bank of San FranciscoWe are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communities of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a diverse team united in its purpose to promote an economy that works for everyone. We empower our people to balance their life and work responsibilities.At the SF Fed, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve. The SF Fed is an Equal Opportunity Employer.The Seattle Processing Center currently has an excellent Ops Support Specialist opportunity in its Cash operations. The Ops Cash Support Specialist will have day-to-day responsibilities in the Cash Services function with a focus on coin management and operations support. To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, produce quality deliverables, be able to take direction and work independently, and be able to manage your workload to meet project timelines.This role is a critical component to our team’s success. It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System. A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate effectively with Cash management and anticipate their needs. If you have strong communication, analytical, attention to detail, technical, and problem-solving skills we would like to speak with you!This position is 100% onsite. Required work schedule is M -F 7:30am – 4:30pmEssential responsibilities include but are not limited to:

Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications that are needed to support Cash operations.

Use multiple systems in conjunction with standard office processes (i.e. ECM, FedLine, USSS, US Mint)

Work with Customer Support to resolve inquiries.

Initiate and maintain strong customer service relations with armored carriers, financial institutions, third parties, and other FRB departments and offices

Serve as department’s primary records management liaison and ensure Cash Admin documentation is accurate, neat, orderly, and legible.

Complete Department Accounting Entries

Complete Daily, Weekly and Monthly Reports

Effectively manage and balance all coin activities including mint shipments, coin terminals, and on-site coin

Review and Complete the Daily GL Account Balances

Process and Reconcile Daily Orders for the Paying Team

Provide back up support to Paying Function

Complete End of Day Closeout Duties

Effectively acts as a liaison between management and staff.

Supports department goals and communicates them in a positive manner to co-workers.

In collaboration with Facilities, monitor inventory for AGV and SRM parts.

Make recommendations for improvement to existing processes.

Maintain good, supportive relationships and collaboration with colleagues in Cash operations.

Participate and contribute in workgroups.

Perform other duties as assigned.


Proficient in Microsoft Office Suite

Strong written and verbal communication skills

Strong attention to detail.

Ability to use critical thinking to assess situations and recommend actions and decisions in a timely manner. Clearly communicate recommendations to management.

Strong partnership and customer service orientation.

Exhibits strong communication and tact skills when working with staff, management, customers, and third-party vendors.

Strong time management and organizational skills to effectively carry out multiple priorities at one time.

Possess the technical aptitude to learn and effectively operate systems, computer-based applications, equipment, and tools utilized in the daily operating environment.

Ability to exercise common sense judgment within defined practices and procedures to resolve appropriate action.

Good analytical, multitasking, and time management skills

Ability to work effectively and collaboratively within a team.


Associate degree or equivalent work experience

Experience with database-driven software.

Experience working cross-functionally to meet internal and external client needs.

Base Salary Range: Min : $49,300 Mid: $64,000 Max: $78,700 (Location: Seattle)Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographic and other market data.We offer a wonderful benefits package including Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Childcare Program, Pre-Tax Day Care Flexible Spending Account, Paid Family Care Leave, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and Retirement/Pension.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer.#LI-OnsiteFull Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)NoJob CategoryOperationsWork ShiftFirst (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Privacy Notice (https://www.kansascityfed.org/documents/7797/WorkdayPrivacyNotice.pdf)OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.Why Our People Choose Us:Our reputation precedes usThere will always be room for personal growthOur people are firstYou’ll find the right balanceYour responsibilities will be meaningfulWe hope that you will be our future colleague.

  • ID: #52054504
  • State: Washington Seattle-tacoma 98101 Seattle-tacoma USA
  • City: Seattle-tacoma
  • Salary: USD TBD TBD
  • Showed: 2024-07-08
  • Deadline: 2024-09-06
  • Category: Et cetera