Patient Access Rep

OverviewMake a Difference in Patient Care: Join Our Team as a Patient Access Representative in Tacoma, WA!Are you a compassionate and detail-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where you can directly impact the patient experience? If so, we invite you to join our team at Franciscan Medical Group in Tacoma, WA as a Patient Access Representative!ResponsibilitiesAbout the Role:As a Patient Access Representative, you will be the first point of contact for our patients, playing a vital role in ensuring a smooth and positive healthcare journey. You will be responsible for a variety of administrative tasks related to patient intake, including:

Welcoming and Registering Patients: Checking patients in and out, verifying demographic and insurance information, and ensuring all registration requirements are met.

Financial Management: Collecting co-pays, co-insurance, and prior balances, posting payments, and reconciling cash drawers.

Insurance Verification and Authorization: Gathering and validating insurance information, obtaining referrals and pre-authorizations for ancillary testing and surgical procedures, and working with insurance carriers to determine benefit coverage.

Appointment Scheduling: Scheduling patient appointments, coordinating ancillary services, and managing appointment confirmations and rescheduling.

Providing Exceptional Customer Service: Answering patient questions, providing information on billing and insurance matters, and ensuring a positive and supportive experience for every patient.

QualificationsWhat You'll Bring:

Experience: One year of customer service experience is required; two years preferred. Healthcare or Call Center experience is a plus!

Skills:

Strong customer service and communication skills.

Excellent attention to detail and accuracy.

Ability to multitask and prioritize in a fast-paced environment.

Knowledge of insurance authorization/billing requirements (preferred).

Familiarity with medical terminology (preferred).

Proficiency in using computer systems and software.

Why Join Franciscan Medical Group?

Make a Difference: Be part of a team that is dedicated to providing high-quality, compassionate care to our community.

Career Growth: We offer opportunities for professional development and advancement within our organization.

Competitive Benefits: We provide a comprehensive benefits package, including medical, dental, vision, and retirement plans.

Supportive Work Environment: We foster a collaborative and supportive work environment where you can thrive.

Location: Enjoy working in the beautiful city of Tacoma, WA!

Pay Range$21.09 - $27.32 /hourWe are an equal opportunity/affirmative action employer.