Patient Navigator

OverviewVirginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!ResponsibilitiesThe Oncology Patient Navigator (OPN) is a member of the Cancer Care Navigation team that includes RN Navigators, Patient Navigators and Financial Navigators. The OPN provides support and coordination of care across the care continuum from screening through survivorship, serving as a central point of contact for patients and families. The OPN role includes guiding patients and their families through the complexities of the healthcare system, advocating, responding to questions, assisting in the coordination of clinical appointments and coordinating referrals. The OPN provides scheduling and care coordination, and enhances the patient-physician relationship and institutional loyalty.

Bridge the gap between clinician and patient by providing individual support and assistance in navigating the healthcare system to provide continuity of care.

Work with RN Navigator disease team to provide non-clinical support regarding scheduling, follow-up and record retrieval for timely appointments.

Call new patients within 24 hours of visit to the cancer program to check in regarding follow-up appointments and needs.

Work with the multidisciplinary team (RN Navigators, Social Workers, Dieticians, Genetic Counselors, Providers, Imaging, Pathology, treatment centers) to coordinate and expedite care.

Partner with the Transition Center to assist patients in transitioning from inpatient to outpatient areas to avoid interruption in services and care.

Connect patients to services for support (Social Work, Financial Counseling, Nutritional services, etc.)

Track all patient contacts, follow-ups, barriers to care and outcomes per institutional and program guidelines.

Ensure exceptional patient experience through the timely coordination of care and by keeping patients informed of their care plan and process.

Participate in interdepartmental activities to ensure the delivery of high quality, cost effective care.

Participate in disease specific cancer conferences and interdisciplinary meetings.

QualificationsRequired:

Associate's degree or equivalent experience

2 years' experience working in a healthcare office setting or community outreach/education

Minimal business expertise

Significant problem-solving skills, particularly with respect to addressing barriers to care and navigating patients through their care progression.

Exceptional interpersonal skills as this role supports a population of patients across many clinical specialties and stages of care.

Preferred:

Bachelor's degree or equivalent experience plus 2 years' experience working in a healthcare office setting or community outreach/education

Clinical education and experience (i.e. MA, CNA, LPN, etc.)

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking. Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report. Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.We deliver inspired people to do meaningful work.We are an equal opportunity/affirmative action employer.Pay Range$24.96 - $32.30 /hrWe are an equal opportunity/affirmative action employer.