Payor Change Coordinator

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.Owens & Minor teammate benefits include:

Medical, dental, and vision insurance, available on first working day

401(k), eligibility after 30 days of employment

Employee stock purchase plan

Tuition reimbursement

Development opportunities to grow your career with a global company

JOB SUMMARYThe Payer Change Coodinator processes patient changes in insurance.ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures that payor changes are completed, payment is guaranteed prior to delivery and revenue is posted appropriately.

Verifies that the correct product and payor are used for the service, equipment, and therapy. Ensures that the correct allowable is recorded in accordance with the contract.

Contacts payors (online or by phone) to verify insurance coverage and eligibility requirements.

Obtains verbal / written authorization for medical treatment from appropriate sources.

Verifies insurance information for accuracy and completeness and resolves discrepancies as necessary.

Research and resolve accounts and identify gaps between current and former payor requirements and existing billing documentation. Ensure account bills correctly for open and future invoices

Answers inbound calls from patients with updates to their insurance

Coordinates and contacts patients, branches and referrals to obtain required testing as required by the new payor.

Notifies and schedules new testing for the customer.

Documents account activity in ACIS and other systems, as required

Complies with all regulatory compliance areas, policies and procedures and “best practices”.

Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

N/A

MINIMUM REQUIRED QUALIFICATIONSEducation and/or Experience

High school diploma is required.

One year of related work experience is required.

One year of medical billing experience is required.

Certificates, Licenses, Registrations or Professional Designations

N/A

SKILLS, KNOWLEDGE AND ABILITIES

Must be familiar with payor contractual requirements.

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Computer Skills

Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

English (reading, writing, verbal)

Mathematical Skills

Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Other Skills

N/A

PHYSICAL DEMANDSThis is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.WORK ENVIRONMENTWork is performed in an office setting with exposure to moderate noise.TRAVELOccasional travel as required.OTHER INFORMATIONThe essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.Life at O&MWhen you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.