Product Manager, Enhanced Tracking – Global Product Systems and Development

Job Description

The Global Product Systems and Development team is responsible for leading the development of the business applications that enable execution of Expeditors’ revenue-generating transportation products by our branches. We are hiring a

• Understand customer, employee and service provider needs and translate them into strategy and vision for product.
• Ensure alignment with company goals and strategy.
• Initiate and lead Continuous Exploration (CE) activities with business owners, analysts, architects and product management to continually explore market and customer needs.
• Be viewed as the leader of the Enhanced Tracking area by creating a shared vision that teams and stakeholders buy into.
• Understand, articulate and develop strategy around how "data as a product" can be a force multiplier for executing on key initiatives and tactical needs across multiple teams and programs that can consume and operationalize said data products.
• Define Program Increment (PI) scope and releases.
• Build and maintain a roadmap that is aligned to company goals and the realities of the teams building features.
• Manage flow of work to teams through prioritization and understanding of technical challenges.
• Create and maintain lean business cases, epic hypotheses and tracking of cost vs. value creation.
• Travel to see the work that customers, service providers and internal users do and the problems they need to solve.
• Coordinate and oversee release of functionality to end-users (using release management resources).
• Ensure feedback about released functionality is gathered through user feedback channels and data collection and prioritize feedback-driven enhancements against new feature development and technical work.
• Own and drive quality, uptime and performance of the product as chief components of customer satisfaction.
• Display and model an Agile mindset, practice economic decision-making and reinforce and teach the tenets of the SAFe framework, especially decentralizing decisions to teams and focusing on shortest lead-time to value delivery to users.

Qualifications

• Alignment with Expeditors’ culture and a total commitment to customer satisfaction.
• Driven, strong, 'get it done' attitude. Lives the belief that done is better than perfect.
• Proficient working knowledge of (or demonstrated capability to quickly learn about) the current market space for enhanced tracking solutions for the transportation and logistics industry and the ability to distinguish between hype and those areas that Expeditors could derive actual value from investing in.
• Experience working with multiple senior leaders and in a climate of ambiguous or diverging priorities that required leadership and consensus building to gain alignment.
• Experience working with diverse groups of subject matter experts that included soliciting and engaging their expertise as key inputs that inform decisions around further investment.
• Awareness of the use of analytics in product development and able to work with technical teams to design, implement and use analytical tools to provide additional metrics and data to inform how and where to make investment decisions.
• Experience working in freight forwarding or other transportation industry roles.
• Experience with software development and shipping products for internal and external users.
• Experience and proficiency with software development lifecycle and software development methodologies including SAFe, Lean, Scrum and Agile.
• Certification or ability to become certified in Leading SAFe and SAFe PM/PO.
• Proven interpersonal skills and the ability to build relationships with a wide spectrum of people including senior leaders, customers and people across geographies.
• Effective at navigating ambiguity and helping diverse teams drive towards clarity and consensus.
• Excellent time management and organization skills.
• Outstanding verbal and written communication.
• Ability to recognize and mitigate risks.
• Highly literate in current industry issues, topics and market drivers that affect our software.
• A curiosity about software engineering tools and practices that facilitates better decision-making and better relationships with eningeering team members.
• A strong interest and desire for knowledge about the commercial and operational aspects of Expeditors’ network and the broader transportation industry.

Additional Information

Expeditors offers excellent benefits including:Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings PlanEmployee Stock Purchase PlanTraining and Education ProgramsUnlimited opportunities for career advancement

All your information will be kept confidential according to EEO guidelines.