Quality Lead, World Wide Tech Deployment (WWTD)

DescriptionThe World-Wide Technology Deployment (WWTD) team is looking for an experienced Quality Lead to drive the strategy and evolution of our global Quality Management System (QMS) for deployment of complex robotics technologies. This individual will assess quality check processes and tools for existing and New Product Introduction (NPI) technologies. In this role, you will lead QMS discussions with cross-org stakeholders and collect business requirements to successfully implement QMS globally. The ideal candidate has passion for building processes with excellent analytical abilities, technical skills, and effective written and verbal communication. This is a global role managing QMS across North America, Europe, and APAC. We are seeking a candidate with a broad skill-set which demonstrates strong technical quality management skills to rollout complex large-scale projects, collect and implement customer feedback, practice high quality best practices to drive improvements globally.This position requires up to 50% travel including international travel.Key job responsibilities Own strategy and evolution of the Quality Management System (QMS) for complex robotics equipment including writing business requirements, long term strategy, metrics reporting, and deep-data to drive improvements. Interface with Amazon Robotics supply chain and manufacturing stakeholders on quality management processes and supplier performance metric. Collaborate with Deployment Engineering teams to streamline quality checks and defect data collection processes across large scale technologies in new construction and retrofit environments. Works independently and in a group-setting, anticipates follow-up questions and responds with supporting data, drives long-term QMS strategies to support deployment business needs. Data management & data quality control experience with experience pulling and analyzing large sets of data in order to drive improvements and make business decisions using statistical tools. A proven ability to identify new areas of opportunity and invent processes to address those opportunities using expertise in disciplines such as work instructions, quality checks, for existing and new products. Excellent communication, both verbal and written as you will be required to collaborate with internal and external stakeholders, status reports, leadership report-out, update WBR/MBR/QBR documentation. Influence and communicate effectively with senior management and leaders across the organization to determine priorities and direction. This position requires the candidate to drive process improvements and new process creation as well as ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment.A day in the lifeAs a quality manager, you are responsible for QMS across Tech Deploy globally including writing tools’ business requirements, deep dive data to root cause defects, create quality checks process for existing and new technologies. You will take a lead role in cross-organization goals to ensure QMS is successfully implemented globally. You will be responsible for cross-org stakeholders and Sr. leadership communication as well as write strategies, create status reports, leadership report-out, update WBR/MBR/QBR documentation. You will closely work with technical teams of engineers to build new quality processes, collect defect data trends across technology, and reduce defect to improve cost, rework, and drive efficiencies.Basic Qualifications

Experience in developing functional specifications, design verification plans and functional test procedures

Preferred Qualifications

Master's degree in electrical engineering, computer engineering, or equivalent

Experience working with interdisciplinary teams to execute product design from concept to production

Experience with the project management of technical projects

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.