Retention Coordinator

09 Jul 2024

Vacancy expired!

The primary purpose and function of the Retention Coordinator is to provide outstanding customer service to both internal and external customers.Essential Responsibilities and Tasks:Live and exemplify the Five Principles of Mars, Inc. within self and team.

Educate and negotiate in order to retain Banfield’s Wellness Plan clients.

Utilize various strategic preservation techniques to educate clients about their Wellness Plans.

Coordinate, if necessary, with hospitals to cancel Wellness Plans (under specific situations).

Educate Banfield clients in regards to our Wellness Plan terms, conditions, services, and inclusions.

Document all calls and resolutions using the Client Retention software in PAWS.

Display a positive and professional attitude towards internal and external clients at all times.

Respect and partner with fellow associates to achieve positive results within the team.

Other job duties as assigned.

Special Working Conditions:Ability to work at a computer for long periods of time.

Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.

Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.

The noise level in the work environment is normally moderate.

Environment where pets are present.

Experience, Education and/or Training:Bachelor’s degree in Marketing, Communications or Business is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School diploma/GED is required.

Minimum of one year of relevant customer service and/or call center experience is required.

Prefer health care background (veterinary or human healthcare, pharmaceutical, etc.).

Banfield Pet Hospital® is committed to a diverse work environment in which all individuals are treated with respect and dignity. It is our mission to provide equal employment opportunities to all candidates and to ensure that access to jobs is strictly based on job-related criteria.WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.

Full-time
  • ID: #43956642
  • State: Washington Vancouver 98660 Vancouver USA
  • City: Vancouver
  • Salary: USD TBD TBD
  • Showed: 2022-07-09
  • Deadline: 2022-09-08
  • Category: Et cetera